Return & Refund Policy

ACRADIOCOM Refund & Return Policy
At ACRADIOCOM, we are committed to delivering high-quality communication devices and accessories. If you are not completely satisfied with your purchase, please contact our support staff for help.
 
30-Day Money-Back Guarantee
We offer a 30-day money-back guarantee for items purchased directly from ACRADIOCOM under the following conditions:
 
  1. Eligibility for Refunds:
    1. Items must be returned within 30 days of delivery, as determined by logistics tracking information.
    2. Products must be in their original condition, including all packaging, accessories, manuals, and documentation.
    3. Refunds are available for defective or damaged items if reported within 7 days of delivery.
    4. If an incorrect product or quantity was delivered, please contact us within 7 days for assistance.
  2. Non-Refundable Items:
    1. Items returned after 30 days from delivery.
    2. Products damaged due to improper use or external factors.
    3. Lost, stolen, or untraceable items.
    4. Custom or personalized products.
    5. Free products or gifts.
    6. Items repaired by unauthorized third parties.
 
Return Process
To initiate a return:
  1. Contact Customer Support: Email us at support@poclink.com with your order number and issue details.
  2. Ship the Product: Return the product in its original packaging to the address provided. Customers are responsible for return shipping fees unless the item was defective or an error was made by Poclink.
  3. Fill out a return information form: the form will be provided after the return process is initiated.
  4. Inspection: Once the returned item is received, it will be inspected to ensure it meets the eligibility criteria.
Inspection & Evaluation:

All returned items are subject to inspection upon receipt.

  • Full Refund: Items returned complete and in their original condition (including all original packaging, accessories, manuals, and documentation) are eligible for a full refund.

  • Partial Refund (Missing Components): If the radio is returned intact but is missing any of the original accessories or components, the value of the missing items will be deducted from your total refund.

The standard deduction values for missing items are as follows:

  • Missing Belt Clip: $4.99

  • Missing Lanyard: $1.99

  • Missing USB-C Cable: $4.99

  • Missing Charger: $3.99

  • Missing Manual: $1.99

Damaged or Used Items: Any items returned in a used, damaged, or otherwise non-resalable condition (including damaged or defaced original packaging) may be subject to an additional restocking fee or may be deemed ineligible for a refund.

Refund Processing
  • Approved refunds will be processed to the original payment method within 7-10 business days.
  • Shipping fees are non-refundable unless the return is due to a defect or our error.
 
Exchanges
If you prefer an exchange instead of a refund, please notify us within 7 days of delivery. Our team will guide you through the process to ensure you receive a replacement promptly.
 
Damaged or Defective Products
If your product arrives damaged or defective:
  1. Contact us immediately upon receipt of your order.
  2. Provide photos or videos of the damage or defect for verification.
  3. Depending on your preference, we will issue a refund or send a replacement.
 
*Please contact our Customer Support team at sales@acradiocom.com before you submit your return or exchange. Otherwise, we are not responsible to take charge of the related cost may cause.
 
Please provide the valid tracking number and shipping receipts for the returning package within 7 days from the Return&Exchange approval date. Otherwise, your return request will be voided. Please note that the cost of this return has to be paid by the customer.
 
Cancelling or Amending Orders
If you have ordered the wrong item, please contact us (sales@acradiocom.com) to cancel or change your order; you can cancel or change your order for free before it is shipped.
 
In order to maintain a quick turnaround on order processing and shipping, once the package leaves the warehouse, it cannot be canceled or amended.
 
Contact Us
Thank you for choosing ACRADIOCOM. For any questions or further assistance, please contact us at:
  • Email: sales@acradiocom.com
 
Thank you for choosing ACRADIOCOM!
 

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Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {email} for questions related to refunds and returns.